Packaging and Shipping

How quickly should I send my artwork after it is purchased?

The required time on this website outlining when you should send your artwork to the purchaser is within 5 working days.

You can log into your Sellers Dashboard on the website and change this if essential. However, do remember that it is really important to meet the expectation of your purchaser as to when the artwork will arrive

How should my artwork be packaged?

Whatever you do use plenty of cardboard and bubble wrap  – it’s better to use more than you think you need to ensure good protection.

If you’re sending a stretched canvas, wrap it in acid free (archival) paper first.  This prevents any chemical reaction with any other packaging.  Glassine is a good brand and can be bought from many stationery stores and online.

Corners of artworks are vulnerable so use corner protectors or you can construct them yourself from some strong cardboard.  Have a look on Google for some ideas.

Then use lots of bubble wrap or polystyrene to protect it.

You can either then place it in a box (making sure it fits snugly) or wrap it tightly in heavy cardboard.

If you’re sending a print, roll it up in a pvc pipe or a heavy duty tube.  Shipping tubes can be bent during transit so if you are using tubes we suggest using more than one.  An internal and an external – so two different dimensions so one fits in the other.

You can get these from NZ Post shops, Warehouse Stationery or online from Gordon Harris.    Wrap the print in acid-free paper (archival paper),  a sheet on each side of the print or artwork, then roll it up and slide it into the tube.  You can buy acid-free paper from Warehouse Stationery or online from Gordon Harris as well.

We do suggest if your rolled print artwork is large that you get hold of PVC plastic pipes – from your local hardware store but remember you will need to create end caps for them.  These pipes are strong, durable and secure.

If you are shipping artwork that’s framed with glass, put extra care into packaging your work. In fact, consider using a professional packaging service.  As the seller, you are responsible for making sure that the work reaches the buyer without any damage.

Lots of ideas for packaging can be found on Google.  We’ve just included a few tips above for art but they are by no means the last word -so do check them out.  Tips for sculptures, and other types of work will be available soon.

What shall I include in the package?

Customers will love it if you include a handwritten note or a brief Hello.  Something like this can make a huge difference (and they might be tempted to buy again from you on the website).

Do include any necessary fittings which the artwork needs to be installed.

What NOT to include: invoices, personal contact details and your marketing materials. It goes against your Seller Agreement with BOI Creative Art to send these things to a customer.

Who organises sending the shipping?

We recommend using Courier Post (as they are easy to find through your local NZ Post outlet), Flyways and Or if you want to find a courier to pick up directly from you, we suggest Fastways.

Once you have couriered the parcel, please log back into our Profile on the website, check the box and  include the Tracking Number.  This will then alert the customer automatically and the system will also put you into the payment system.  The sooner you tell us the tracking number the sooner you’ll be paid for the artwork.

What if the artwork is damaged during sending?

This is for you, the seller, to make it right for the purchaser, so it’s up to you to claim for this from the courier.

What do I do if I’m going away?

If you’re going away and will be unable to send out your artwork within your normal time frame, you will be able to change Your Profile in the website to reflect this.  You will be able to specify the date by which you will be able to send the item.  This enables the customer to be fully aware of everything which might affect the sale and delivery.